Last updated
April 2026.
Payments handled by Paddle
Gaptro uses Paddle as our payment provider and merchant of record for paid purchases and invoices. When you complete a payment through Paddle, your payment, cancellation, refund, withdrawal, tax, and billing-dispute rights are handled directly by Paddle according to Paddle's official Buyer Terms and Refund Policy.
Paddle is the authorised reseller for Paddle-processed transactions. This means your purchase is made from Paddle, and Gaptro provides access to the product or service you purchased.
How to request a refund
To request a refund for a Paddle payment, use Paddle's buyer support options. You can use the View receipt link in your Paddle confirmation email, use the support link in your Paddle receipt or billing page, or visit paddle.net and choose the refund request option.
Paddle will review and process refund requests according to Paddle's official policies and any mandatory rights that apply in your country or region.
Recurring charges
Gaptro currently sells one-time reports. If Paddle ever shows a billing management option for your purchase, Paddle buyer support will handle any related billing questions according to Paddle's Buyer Terms.
Product support
If your request is about access to Gaptro, report delivery, report quality, or a technical product issue, contact us at sarah@gaptro.com. We will help investigate the issue and provide any product context needed for your Paddle support or refund request.
Paddle policies
Paddle's official terms apply to Paddle-processed payments. You can review them here:
Contact
Gaptro product support: sarah@gaptro.com